Q&A

What is a Virtual Color Consultation?

A virtual Color Consultation is when I provide professional color advice for you, and all the transactions are complete via email. There are no Skype calls, no fancy forms to fill out, no lengthy processes, and no fancy instructions to read here on my website. I’ve designed my service to be very simple and affordable.

How can you pick colors for me without being in my home?

I’ve been an Interior Designer for over 30 years. I’ve been specializing in designing color palettes for homes since 2007. I know color very well, and I know which colors work well with each other. Being a Psychic Medium, I use my intuition to connect with your color needs.

How does the virtual design process work?

Easy! I’m going to put it in bullet format so it’s easy to see.

• You send me JPG pictures via email of the rooms in your home where you need color.
• Label each picture such as “kitchen,” “dining room,” “bedroom,” etc.
• Let me know what type of colors you want for your home. Coastal? Traditional?
• Let me know what paint company you’d like to use. Sherwin Williams? Benjamin Moore?
• I will give you a quote based on what you need and how long it will take me to design it.
• I’ll give you a PayPal link if you’d like to proceed with the consult, which will be received in full before I can begin.

Are there any refunds if I don’t like the colors?

No. There are no refunds. I provide Color Palette A for you. I then strongly suggest you go to the paint store and get either the color chips or paint samples to try the colors out in your home. Suppose you don’t like some of the colors in Color Palette A. In that case, I tweak the colors in Color Palette B. Rarely do I go into Color Palette C. If for some reason there are still a few colors you’d like to change, of course, I will complete the consult but in a reasonable time. If I feel the consult is becoming redundant, I will wrap up the consult. You must, must, must sample the colors and love them all before ending the consult. If you don’t sample the colors, I am not liable for how they will look in your home.

What can go wrong with virtual consultations?

Rushing. Rushing this process is never good. There were many times when clients hired me while their paint contractor was in the house, which is never a good idea. It’s not that I can’t do it; I always accommodate my clients the best way possible. It’s the fact that you, the client, will not have ample time to sample and view your colors for a few days before committing to them.

What is the turnaround time for a typical virtual consultation?

From the time you pay me via PayPal, you will receive Color Palette A, usually within 24 hours but definitely within 48 hrs. I work very fast, so it depends on your schedule and how quickly you can sample the colors and make adjustments and decisions.

What will the graphics that I receive via email look like?

I provide simple, easy to understand graphics like this one. This process is all about simplicity. If you have an open floor plan and are unsure where the color goes, I will insert arrows in the graphic for color placement. In your graphic, I will, of course, show you the name of the color, the paint brand, and include any notes on the bottom.

How many virtual color consultations have you done, and were they all successful? 

I can’t even count; hundreds would be my guess. Virtual consultations now make 100% of my business. I love virtual design and working with color. I also have a home-based office, which is how I keep my costs down. I can work around the clock if need be because I have the luxury of time. I’ll be honest with you, out of the hundreds of consults I designed, there were maybe 4-5 that I just couldn’t please. They either didn’t follow my instructions or weren’t 100% sure of what they wanted. So, I’d say that I have a very high success rate. I do have some reviews here that you are more than welcome to read.

Have any more questions? I’d love to tell you more about this process, so feel free to email me at DecoratingbyDonna@mac.com